Summary of No Hard Feelings
From NO HARD FEELINGS by Liz Fosslien and Mollie West Duffy Summarized by arrangement with Portfolio, an imprint of Penguin Publishing Group, a division of Penguin Random House LLC.
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- Well Structured
- Concrete Examples
Every office has an emotional culture. Consultant Liz Fosslien and organizational designer Mollie West Duffy explain why everyone needs to recognize and manage theirs. With charming illustrations and clear prose, they provide straightforward guidelines on “relevant and irrelevant emotions” and communication techniques. The authors provide additional resources about gender, race, age and cultural issues. Their checklists include how to observe and overcome unhelpful emotional behaviors and biases, and will make you more self-aware as an engaged team member or leader.
About the Authors
Liz Fosslien is a marketing and design consultant. Organizational designer Mollie West Duffy writes for Fast Company and Quartz.