People Skills
A review of

People Skills

How to Assert Yourself, Listen to Others, and Resolve Conflicts

Robert BoltonTouchstone • 1986

A Timeless Guide to Communicating

by David Meyer

Robert Bolton’s straightforward, workable program to improve your communication skills dates from 1986 – but it’s both timeless and timely.

People want to connect, but they often find expressing their ideas and feelings difficult. They introduce what Robert Bolton, in 1986, called “unconscious communication barriers.” Bolton’s timeless and timely guide offers concrete practices that break down these barriers. He describes how to improve your listening skills, work toward conflict resolution, and be more assertive and effective in conversations at work and at home.

This ability to turn meaningless grunts into spoken and written words constitutes humanity’s most important distinction.Robert Bolton

Communication is Bolton’s specialty. His other books include People Styles at WorkListen Up Or Lose Out and Social Style/Management Style. His Ridge Consultants teaches communication skills to people in a variety of skill-level and power-level positions. So, Bolton knows his subject and as you might expect from a career self-marketer, can occasionally come off as a little too glib, though he seems sincerely compassionate.


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