Christopher D. Lee
How to Use Questions to Coach Employees, Improve Productivity, and Boost Confidence (Without Appraisals!)
Replace the annual performance review with more frequent and effective coaching conversations based on powerful questions.
The traditional performance review has few remaining adherents. According to longtime chief human resources officer Christopher D. Lee, organizations should replace such reviews with regular, one-to-one feedback sessions between frontline managers and their reports. Lee explains why these conversations are critical to employee engagement, retention and company performance. Moreover, he writes, managers must learn to act as coaches rather than bosses, which means asking the right questions to learn what’s working, what’s not and how to help employees grow.
About the Author
William & Mary University’s chief human resources officer Dr. Christopher D. Lee has spent the better part of the past three decades as a Chief Human Resources Officer. He also teaches HR at the University of Richmond.
In our Journal
2 months ago
How to Analyze and Address Skills Gaps
Organizations aware of their employees’ capabilities lay the foundation for targeted development and a robust in-house talent marketplace. When it comes to dealing with skills in companies, many HR offices continue to remain deafeningly silent. The management of the current turnover is “too dramatic,” the demands for more workforce support “too demanding,” and setting up […]
7 months ago
Speaking Out About Quiet Quitting
About the fine line between "I don't care" and "I care about myself more."
8 months ago
Courage and Candor
Build a courageous culture with trust and learning at its center Famed CEO of Netflix, Reed Hastings, led Netflix from a DVD-by-mail video rental business to a pioneering superstar tech company and then to an award-winning TV and film production studio, all the while navigating the ever-shifting waters of global digital transformation. If you ask […]
8 months ago
How to Coach Your Employees
Through coaching, you help people realize their potential by increasing their self-knowledge, perception and understanding. Leaders at all levels may start with the following six best practices. Coaching has grown more popular than any other developmental technique in recent years. For one, people crave person-to-person interaction after two years of COVID-19 pandemic restrictions. For another, […]
9 months ago
How to Offer Effective Feedback
Constructive, yet delivered with compassion, feedback is what makes learning cultures thrive. Exchanging regular feedback empowers teams to reach their goals, and helps create a culture of transparency and honest communication. Organizations that dedicate themselves to practicing transparent, everyday feedback reap many benefits, including stronger teams, improved performance and increased trust in leadership. The tricky part is to deliver feedback […]
1 year ago
Coaching for Emotional Intelligence
Does your technically proficient employee fall short on people skills? Coaching can help. Psychologist Daniel Goleman coined the term “emotional intelligence.” Your “emotional quotient,” or EQ, may be more consequential to your success and happiness in life than your IQ. A person can be intellectually brilliant yet their emotional shortcomings can interfere with their relationships […]
1 year ago
Emotional Leadership Versus Virtual Distance
A few tricks can work wonders when it comes to virtual leadership.
1 year ago
How to Avoid Bias in Performance Reviews
To leverage the potential, avoid these flaws in thinking and judging.
2 years ago
How to Motivate the People You Lead
Misconceptions about motivation abound. Let’s take them on. Keeping a workforce motivated is a key leadership challenge. According to recent data from Gallup, 79% of employees worldwide are not engaged at work. Not surprisingly, the concept of Quiet Quitting – of doing only the bare minimum to avoid being fired – has resonated wildly among […]
2 years ago
The Fine Art of Teaching Soft Skills
Cultivating an appreciation for tact, basic fairness and responsible behavior in your employees makes life easier for everyone. Not all employees come to you with an appreciation for soft skills. Younger workers and workers without much previous job experience are especially in need of guidance when it comes to things like tact, dressing appropriately and […]
Comment on this summary