Former Netflix chief talent officer Patty McCord explains Netflix’s innovative hiring, firing, talent evaluation and compensation culture with verve, directness and no-nonsense prose. She offers this memoir of her experiences at Netflix as a guide to both start-ups and long-standing businesses. McCord makes clear that everything she did was in pursuit of a loyal, high-performing, innovative culture. She explains the hard-nosed choices needed to sustain such a culture, including telling employees – despite their brilliance or superlative job performance – that when they outlive their usefulness to Netflix, they should move on. McCord walks a singular tightrope as she describes the need for company loyalty to employees and employee loyalty to the company, even as both know their connection isn’t permanent or even necessarily long-lived. Her blunt, commonsense and forward-looking advice will be useful to those who work in HR and to anyone starting a company or trying to revitalize one.
About the Author
Patty McCord served as chief talent officer at Netflix for 14 years and helped create the Netflix Culture Deck, which has garnered more than 15 million views. She currently consults with companies and entrepreneurs on culture and leadership.