In her best-selling management book, executive coach Kim Scott addresses a challenge that every boss faces: How do you achieve the delicate balance between being nice and holding people accountable? Building trusting connections with the people who work for you is essential to eliciting their best performance. However, you must also be honest when providing guidance. Scott presents the “radical candor” management approach and discusses how to balance caring with achieving great results. She advises showing people how to improve by challenging them from the heart.
About the Author
Executive coach Kim Scott is the co-founder and CEO of Candor Inc. She previously headed several teams at Google; taught at Apple University; co-founded Juice Software; and was a CEO coach at Dropbox, Qualtrics, Twitter and other tech firms.