- Concrete Examples
- Insider's Take
Logistics giant DHL was hemorrhaging hundreds of millions annually before Ken Allen became its global CEO. Allen turned the company around, making it a success and a place where people love to work. Allen explains how he did it, and shares useful thoughts on business. If you ask a DHL courier what flipped the company’s fortunes, he or she would cite sharp training, a shared vocabulary, best practices and Allen’s work as CEO.
About the Author
Ken Allen has held several leadership roles at DHL.