Summary of Emotional Design

Looking for the book?
We have the summary! Get the key insights in just 10 minutes.

Emotional Design book summary
Start getting smarter:
or see our plans

Rating

8 Overall

6 Applicability

9 Innovation

8 Style

Recommendation

Understanding the emotions consumers feel about the objects you sell can help your business make the most of its product designs. Expert Donald Norman explains how being attractive, fun and enjoyable makes a product better. He explains that the emotions which affect purchase decisions are based on three aspects of design: "visceral" (appearance), "behavioral" (performance) and "reflective" (memories and experiences). He provides interesting case studies to show how objects evoke emotions. Norman’s central theme is that "attractive things work better." And, the book works best when he hews to that theme; the last section, where he veers into a discussion of robots, doesn’t seem as pertinent or as strong. getAbstract recommends this book to anyone who wants to understand how design affects emotions, and how emotions affect purchasing decisions.

In this summary, you will learn

  • How emotion affects consumers’ product purchases; and
  • How product design evokes emotional reactions that influence buying behavior.
 

About the Author

Donald A. Norman, a cognitive scientist, has written many books including the popular The Design of Everyday Things. He is a consultant, a professor of computer science at Northwestern University and a frequent public speaker.

 

Summary

Little Teapots
Author Donald Norman loves his three nearly unusable teapots. Each one has an odd feature or design that draws him to it like a piece of art. He loves to show the teapots to guests and tell their stories. They are his leading examples of how objects evoke emotions and become...

Get the key points from this book in 10 minutes.

For you

Find the right subscription plan for you.

For your company

We help you build a culture of continuous learning.

 or log in

Comment on this summary

More on this topic

By the same author

Customers who read this summary also read

More by category