Summary of Emotional Design
Why we love (or hate) everyday things
Copyright © 2004 by Donald A. Norman
Published by Basic Books, a subsidiary of Perseus Books LLC
Of course, human emotions about products affect consumer purchases, but how does design spur emotions that make us buy?
Understanding the emotions consumers feel about the objects you sell can help your business make the most of its product designs. Expert Donald Norman explains how being attractive, fun and enjoyable makes a product better. He explains that the emotions which affect purchase decisions are based on three aspects of design: "visceral" (appearance), "behavioral" (performance) and "reflective" (memories and experiences). He provides interesting case studies to show how objects evoke emotions. Norman’s central theme is that "attractive things work better." And, the book works best when he hews to that theme; the last section, where he veers into a discussion of robots, doesn’t seem as pertinent or as strong. getAbstract recommends this book to anyone who wants to understand how design affects emotions, and how emotions affect purchasing decisions.
In this summary, you will learn
- How emotion affects consumers’ product purchases; and
- How product design evokes emotional reactions that influence buying behavior.
About the Author
Donald A. Norman, a cognitive scientist, has written many books including the popular The Design of Everyday Things. He is a consultant, a professor of computer science at Northwestern University and a frequent public speaker.
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