David Cowan, a 25-year veteran of the communications profession, describes a new model of communication within organizations based on collaboration, information sharing, values, employee engagement and “emotional management.” He discusses the power of feelings over facts, the myth of “corporate culture,” the damage done by unclear values, the significance of difficult conversations and the need for empathy. He explains the relationships among “intelligence, emotion, interpretation” and “narrative” in internal communications. His ideas are challenging and innovative, though hard-bitten internal marketers who are veterans of the corporate battlefield might question his idealistic goals of achieving a transparent communications environment and a company with no culture except empathy. Nonetheless, getAbstract recommends his fresh thinking to corporate communications professionals and the executives who establish corporate values.
About the Author
David Cowan, former global head of internal communications at ArcelorMittal, is a consultant to the technology and energy industries.
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A reading list about all kinds of conversations: light, naked, difficult and otherwise. Conversations are the building blocks of business, because all business starts with relationships. Most common is small talk, but at the highest levels, companies seek to engage with their customers, employees and shareholders in large, purposeful conversations. Small Talk Is a […]