Summary of Improving Performance

How to Manage the White Space in the Organization Chart

First Edition: Jossey Bass Wiley 1990 more...

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Improving Performance book summary
Benefit from 30 years of success: How to manage nine variables for continuous organizational process improvement.


8 Overall

8 Applicability

8 Innovation

7 Style


The more involved you are with process improvement, the more you will benefit from reading this book. Consultants Geary A. Rummler and Alan P. Brache focus your thinking on their process improvement method by including detailed diagrams, practical examples and flow charts. They demonstrate how the traditional use of hierarchical organizational charts creates silos, isolated corporate operations that are separated by white space on the chart and, thus, are literally unconnected. The authors’ “three levels” approach to management can mitigate performance issues within that organizational white space and avoid silos. They present their framework as a reliable method for upgrading organization design, improving processes and enhancing individual performance. Managing the “nine variables” that affect performance can help you develop a better understanding of your organization and build a strategic foundation for continuous process improvement, rather than wasting effort on ad hoc fixes. getAbstract recommends this book to thoughtful managers who don’t need lots of buzzwords

In this summary, you will learn

  • How to address your company’s performance problems
  • What “three levels of performance” to tackle
  • How to use the “nine performance variables” to set strategy
  • How to identify the seven sins that can undermine process improvement


A Better Model for Performance
No business manager can be complacent about the future. You must set up an organization that makes efficient use of its resources and generates creative responses to change in its environment. You can achieve this only by truly integrating your entire organization...
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About the Authors

Geary A. Rummler is a founding partner and Alan P. Brache is president and CEO of The Rummler-Brache Group, which provides consulting and training services to corporate and governmental clients.

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