Summary of Retiring the Generation Gap

How Employees Young & Old Can Find Common Ground

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Retiring the Generation Gap book summary
Face it: a generation gap exists, but it can be bridged if you know the rules.


8 Overall

8 Applicability

9 Innovation

7 Style


This ambitious book, based on a seven-year survey of more than 3,200 employees, examines how different generations view the workplace. Author Jennifer Deal handles the difficult task of presenting, distilling and interpreting the data according to age group and worker status. Her use of applicable real-life scenarios is effective in helping managers implement these findings, but the presentation of research data makes for weighty reading. getAbstract recommends this book to managers who have problems with intergenerational tensions at work, though Deal concludes that the generation gap is overrated and employees of all ages desire many of the same things.

In this summary, you will learn

  • What 10 principles to follow to bridge the generation gap in your workplace;
  • How to reduce problems associated with the generation gap; and
  • How your company can meet the needs of employees in different age groups.


The Issue of Clout
The generational problem between older and younger workers is not about bad behavior, interpersonal conflicts or the use of technology. It's about the respective roles of knowledge, job security and power – who has it and who wants it. Generally, older people believe...
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About the Author

Jennifer J. Deal is a research scientist at the Center for Creative Leadership (CCL) in San Diego, California, where she manages the World Leadership Survey and the Emerging Leaders research project.

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    Williams Gail J 2 years ago
    Great information in this book. The ten principles were very helpful.
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    Sylvia Mader 5 years ago
    Deal puts her focus on the similarities rather than on the differences between generations. Everybody wants respect and trusted relationships with co-workers and management. Learning opportunities, coaching and direct feedback are also appreciated throughout all generations. In the end, loyalty depends on context (team environment, incentives, opportunities) and not on the generation. Interesting perspective!

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