Members of older generations may bristle at the notion of fun in the workplace and happiness as a business model. Nevertheless, Tony Hsieh, CEO of online shoe retailer Zappos, contends that “delivering happiness” to your workers as well as your customers is the best way to ensure the success of your business. Hsieh is an engaging, energetic speaker, though the lecture hits a slump when his chief happiness officer joins him on stage to speak about audiences’ enthusiastic receptions of Hsieh’s speeches. If you’re an entrepreneur or executive seeking purpose as well as profits, getAbstract recommends Hsieh’s account of Zappos’s evolution.
In this summary, you will learn
- How Tony Hsieh made online shoe retailer Zappos a success,
- How he developed a business model based on “delivering happiness” and
- How Hsieh is helping other businesses transform.
About the Speaker
Tony Hsieh is the CEO of Zappos and author of the New York Times bestseller Delivering Happiness.