Summary of Work Life Happiness?

Zappos.com CEO Says You Bet

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Work Life Happiness?  summary
You can have your cake and eat it, too. You don’t need to choose among customer happiness, employee happiness and profits. Just have it all!

Rating

8 Overall

9 Applicability

7 Innovation

7 Style

Recommendation

Members of older generations may bristle at the notion of fun in the workplace and happiness as a business model. Nevertheless, Tony Hsieh, CEO of online shoe retailer Zappos, contends that “delivering happiness” to your workers as well as your customers is the best way to ensure the success of your business. Hsieh is an engaging, energetic speaker, though the lecture hits a slump when his chief happiness officer joins him on stage to speak about audiences’ enthusiastic receptions of Hsieh’s speeches. If you’re an entrepreneur or executive seeking purpose as well as profits, getAbstract recommends Hsieh’s account of Zappos’s evolution.

In this summary, you will learn

  • How Tony Hsieh made online shoe retailer Zappos a success
  • How he developed a business model based on “delivering happiness”
  • How Hsieh is helping other businesses transform
 

Summary

Years ago, executives believed their organizations had to choose among accumulating profits, keeping customers satisfied and making employees feel happy. But these factors are no longer mutually exclusive, as the case of online shoe retailer Zappos proves. To the uninformed observer, Zappos appears ...
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About the Speaker

Tony Hsieh is the CEO of Zappos and author of the New York Times bestseller Delivering Happiness.


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