Summary of The Culture Map

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Rating

8 Overall

9 Applicability

8 Innovation

8 Style


Recommendation

A German human resources manager arrives right on time for your meeting, but the Nigerian executive is 20 minutes late. Your Japanese hosts invite you out for a night of drinking – do you have to go in order to do business? Feedback from a candid French manager leaves you in tears, but feedback from an oblique English boss leaves you mystified as to what it means. Cultural differences often determine what someone views as acceptable workplace behavior. Knowing and respecting these differences is crucial in today’s global environment. International-business expert Erin Meyer dispels the confusion by providing a “culture map” for visualizing these differences. She smartly identifies eight pivotal problem areas marked by cultural disparities, creates a scaled continuum for each area and plots countries along each progression. Use the map to decode where cultures fall relative to each other and to your own; then adapt your behavior in these pivotal areas. getAbstract recommends Meyer’s clear structure and abundant examples as a must-read for anyone working with people from other countries or heading for the airport.

In this summary, you will learn

  • How to use the eight scales of the “culture map” to navigate international business; and
  • How the way people communicate, give feedback, persuade, lead, decide, trust, disagree and manage time springs from and defines different cultures.
 

About the Author

INSEAD professor Erin Meyer focuses on management skills for international businesses.

 

Summary

Eight Cultural Scales

What people of one culture or country see as appropriate behavior or common sense may be quite different from what citizens of other countries expect. These differences, both obvious and subtle, affect how people work together with mutual understanding. Your culture influences how you interpret the world and interact with other people. Managers and team members who are unaware of cultural disparities often experience frustration and difficulty achieving organizational goals.

Comparing one country’s culture to another by plotting their places on eight continuums creates a “culture map.” This visual representation identifies the similarities and differences among cultures to help you adjust your leadership and communication styles as needed. The map helps you understand how people from your country experience people from elsewhere and how members of cultures worldwide perceive each other. The eight scales on the cultural map are:

1. “Communicating: Low-Context Versus High-Context”

Effective communication skills vary greatly from one country to another. People from the United States, for example, communicate explicitly, stating ...


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