What can leaders learn from the FBI’s approach to performance under stress? Plenty, says former FBI assistant director Frank Figliuzzi. The US Federal Bureau of Investigation subjects employees to strict scrutiny and high standards. As a result of selecting the right people and immediately inculcating its values, code of conduct violations are rare. The FBI Code is based on the “7 C’s”: Code, Conservancy, Clarity, Consequences, Compassion, Credibility and Consistency. Clarity ensures that all the FBI’s people know how they are expected to conduct themselves based on group values. The FBI sets unambiguous rules and clear consequences. Compassion is built into the compliance process to ensure values assimilation and credibility. Figliuzzi details what you can learn from the FBI’s emphasis on professionalism, clarity, compassion and credibility.
About the Author
Former FBI special agent Frank Figliuzzi served the Agency as an assistant director charged with leading the Counterintelligence Division. He is a national security analyst for NBC News and MSNBC.