Skip navigation
The Trainer's Balanced Scorecard
Book

The Trainer's Balanced Scorecard

A Complete Resource for Linking Learning to Organizational Strategy

Pfeiffer, 2009 more...

Buy the book


Editorial Rating

6

getAbstract Rating

  • Applicable

Recommendation

Forward-thinking companies want to be learning organizations now that specialized work skills are the new currency and knowledge workers rule. Workplace learning experts Ajay Pangarkar and Teresa Kirkwood teach corporate trainers how to use the balanced scorecard (BSC) approach to develop and measure learning programs that support their companies’ strategic objectives and, thus, win executive support. Despite the book’s occasionally faulty editing, getAbstract recommends this practical manual to learning and HR professionals. It will help them apply BSC metrics to training programs that will help their companies compete.

Summary

The Value of Intellectual Capital

In most organizations, senior managers and learning professionals speak different languages. Many senior executives don’t understand learning. Others merely pay lip service to the importance of workplace learning but seldom support it. Fewer still credit workplace learning for making a genuine substantial contribution to organizational success. Some executives even believe, incorrectly, that employees should be responsible for their own professional development. Such retrograde thinking persists even in today’s knowledge economy.

However, this is a curable situation. To demonstrate the value of your learning programs in meeting corporate goals, including profitability, implement a balanced scorecard tracking and evaluation system. The balanced scorecard (BSC) is a good tool for gathering, assessing and presenting information that proves how quality staff development programming leads to better products, sales, service and profits.

The same executives who don’t understand what your learning program is accomplishing probably revere famous corporate learning organizations, such as General Electric, Google and Apple. The leaders ...

About the Authors

Ajay M. Pangarkar is president of CentralKnowledge Inc., an employee performance firm he co-founded with firm vice president Teresa Kirkwood.


Comment on this summary

More on this topic

Related Skills

AI Transformation
Become More Productive
Communicate Effectively
Develop a Business Plan
Develop the Organization
Develop Your Thinking Skills
Digital Transformation
Enable Digital Organization
Entrepreneurship
Human Resources
Innovation
Lead Operational Planning
Live Well
Manage Performance
Manage Product Innovation
Manage Teams and Departments
Management
Marketing
Master Collaboration
Optimize Workforce Performance
Plan Your Career
Promote Diversity, Equity, and Inclusion
Sales
Soft Skills
Understand Innovation
Understand Organizations
Workplace Skills
Career
Reskill and Upskill Employees
Set Performance Standards
Advance Your Career
Leverage Social Learning
Understand Organizational Learning
Find Meaning
Manage Up
Communicate Strategically
Increase Your Cultural Awareness
Executive Leadership
Implement Coaching Programs
Leverage AI for Business Strategy
Plan and Strategize Your Sales
Leverage Employee Resource Groups
Promote a Learning Culture
Advance as a Woman Leader
Manage Learning and Development
Drive Organizational Performance
Define Purpose, Vision, and Mission
Implement Training Programs
Define Product Strategy
Set Career Goals
Create Learning Experiences
Leverage Ambidexterity
Set and Achieve Goals
Manage People and Talent
Learning at Work Week 2025
Innovate Strategically
Leverage L&D Technology
Manage Your Leadership Impact
Pursue Lifelong Learning
Personal Growth
Lead Yourself
Set Business Goals
Understand Learning
Develop Team Members
Set and Track KPIs
Communicate Corporate Strategy
Measure L&D Impact
Lead Strategically
Master Marketing Strategy
Manage Intellectual Capital
Adopt a Learning Habit
Translate Strategy into Action
Think Strategically
Become a Self-Driven Learner
Plan Strategically
Leadership