Summary of Using Artificial Intelligence to Promote Diversity

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Paul R. Daugherty, H. James Wilson and Rumman Chowdhury – tech leaders from management consultancy Accenture – acknowledge how AI has amplified human biases and envision a better future for the technology and for society. The authors name several specific ways that AI can help – and already has helped – balance inequalities, and they turn a spotlight on the companies leading the way.

About the Authors

Paul R. Daugherty is chief technology officer at Accenture, where H. James Wilson is managing director of IT and business research and Rumman Chowdhury is the global lead for responsible AI.



AI’s tendency to amplify human bias has gained it some infamy. For instance, in 2017, The New York Times reported that courts were using an AI program that advised keeping African-Americans in prison longer than white criminals. But when technologists curate their data and factor diversity into their designs, AI can accelerate social justice and inclusivity. Change must start at the top, with tech executives who hire diversely and embed inclusivity into their company strategy.

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