Summary of Why Being Nice to Your Coworkers Is Good for Business

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Nice guys finish first. So says civility researcher Christine Porath, who found that treating people with respect creates more productive work environments and boosts companies’ bottom lines. For many, Porath’s presentation will seem like basic common sense. But for others, it provides a refreshing reminder that small gestures of politeness performed throughout the day can lead to lasting positive change. So start spreading some kindness today.

In this summary, you will learn

  • How civility at the workplace affects the bottom line and
  • Why civility is a crucial leadership quality. 

About the Speaker

Christine Porath is a management professor at Georgetown University’s McDonough School of Business.



At her first job out of college, management professor Christine Porath experienced a lot of rudeness and disrespectful behavior. She subsequently quit and went back to school to study how incivility impacts job performance. Her research found that rudeness at the workplace prompted 66% of respondents to disengage at work, 80% to fret about incivility in the office and 12% to quit their job. Based on these results, tech conglomerate Cisco Systems calculated that incivility was costing the company at least $12 million a year.

Simply witnessing or hearing about rude behavior undermines performance. In

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