Author Daniel Goleman applies the rules of "emotional intelligence" to the workplace. Being intelligent counts in the world of business, but the interpersonal smarts referred to as "emotional competencies" count even more. Goleman, who wrote the seminal book Emotional Intelligence, underscores his conclusion with numerous studies and anecdotes, showing that those who have "people skills" are likelier to succeed. Skills that help teams collaborate are increasingly important as coalition building emerges as the model for getting things done. Goleman includes thorough guidelines for implementing effective "EQ" training programs. Companies that train managers in "emotional competencies" reap concrete business benefits: increased sales, more seamless teamwork, and constant improvement based on analysis and feedback. getAbstract highly recommends this well-written book on how understanding feelings adds to your bottom line.
About the Author
Daniel Goleman received his Ph.D. from Harvard and is Co-Director of the Consortium for Research on Emotional Intelligence in Organizations at Rutgers University. He is the author of many books, including the groundbreaking Emotional Intelligence.
Comment on this summary
9 years agowhere do i download a summary of this book (2000 version)
9 years agoHello Khatija,
Thank you for your comment regarding downloading this summary. Please be advised, I have sent you an email to your personal email address regarding downloading the summary.
Your getAbstract Team
1 decade agoThe observations in getAbstract are totally on target. I have worked in the corporate world (public and private sectors) for over thirty years. Most of the positions I have held have been in fortune 400 companies (or better) at a senior executive level.
Pepperdine University turned me on to the work in September 2011. Once it arrived I read it from cover to cover without stopping. I found the case studies and related leadership dilemmas relevant to the semiotic domains of U.S. corporations and our government in modern times.
By the same author
In our Journal
1 month ago
Critical Thinking in Practice
Critical thinking is often cited as one of the most important future work skills. But what does that mean in practice? Critical thinking is often cited as one of the most valuable future work skills. How do critical thinking skills manifest themselves in the workplace? Learn about the mindsets, habits and demeanors that make critical […]
1 year ago
Making the Most of In-Person Team Gatherings
You’ve been looking forward to this for a long time: Having your entire team in person (!) gathered in one place. How do you make the most of people’s time together? Remote and hybrid work arrangements have become a central aspect of many workplaces. Certainly, some organizations are eager to have everyone back in the […]
2 years ago
Coaching for Emotional Intelligence
Does your technically proficient employee fall short on people skills? Coaching can help. Psychologist Daniel Goleman coined the term “emotional intelligence.” Your “emotional quotient,” or EQ, may be more consequential to your success and happiness in life than your IQ. A person can be intellectually brilliant yet their emotional shortcomings can interfere with their relationships […]
3 years ago
How to Lead with Emotional Intelligence
Convey calm amidst disruption, foster inclusiveness and bring out the best in people.
3 years ago
Education: Now Also a Company’s Business
Employers say universities fail to adequately prepare people for jobs – and find they need to be more proactive as a result. Education no longer stops at graduation. Learning in the 21st-century world of work is a fluid process, a way of adapting to technological advances and changing workplace conditions. Even fresh-backed college graduates often […]
3 years ago
Job Crafting: A Skill for the Future
The concept has been around for 20 years. Yet the skills involved in job crafting are more pertinent to career success today than they have ever been before. Employees engaged in job crafting shape their work tasks, develop their work relationships and give meaning to their jobs to enhance their personal well-being and job […]