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Building a Coaching Culture

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Building a Coaching Culture

The Ripple Effect Raising Performance and Growth

BEP,

15 minutes de lecture
8 points à retenir
Audio et texte

Aperçu

Coaching employees to develop their potential produces ripple effects that benefit teams and entire organizations.


Editorial Rating

8

getAbstract Rating

  • Applicable
  • Overview
  • Concrete Examples

Recommendation

The ability to recognize, develop, and support individual employees’ potential is a skill anyone can learn. In this concise book packed with practical information, HR consultant Kimberly Lee teaches frontline managers, HR leaders, and executives how to coach their employees. She pays special attention to helping people thrive in times of uncertainty and innovation and shows you how to adapt your coaching style to meet individual, generational, and cultural differences. Lee assures you that coaching will produce ripple effects throughout your organization as small habits that support others become the cultural norm.

Summary

Coaching is a learnable skill you can use to help people develop their potential.

When you coach people, you don’t tell them what to do — you help them discover their own solutions. Instead of jumping in with answers when people come to you with challenges, be an active listener: Don’t interrupt, maintain eye contact, and use brief responses like “uh-huh” or “got it.” Ask questions to help clarify what people mean or get more specific information about challenges they’re facing. Sum up what you’ve heard so they know you’ve understood. Acknowledge their emotions by using phrases such as “that sounds like a frustrating situation.”

Once you’ve unpacked the problem, ask open-ended questions that empower them to discover solutions. Use “what” and “how” questions to inquire about approaches they’ve already used, or possibilities they might try. For example, you might ask, “How would you deal with this if you were starting from scratch?” If they’re trying to set or reach goals or develop new skills, ask questions that help them describe what they think success would look like, define the support they would need to get there, or identify initial steps they could take.

About the Author

As a Senior Professional in Human Resources (SPHR), consultant Kimberly Lee coaches organizations through times of change and teaches courses through HackingHR.


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