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“Leverage Point”

Bestselling author Dan Heath — who also wrote Upstream: The Quest to Solve Problems Before They Happen as well as a series of bestsellers with his brother Chip Heath, including Made to Stick, Switch, and The Power of Moments  — offers a process for using leverage to discover what you need to change in your processes and figure out how to change it. 

Recognizing that your workplace has a problem is easy. Precisely identifying it and solving it is more challenging, unless you have Heath’s strategic advice. Using the analogy of a lever, a heavy boulder, and problem-solving resources, he advises you to find a point to push at the end of the lever to move the boulder. He outlines a systematic process for learning what you need to change, determining what shift in practice or process will create the needed change, and then mobilizing and deploying the right forces to manifest your change.