Complaint Management

Accept complaints and be grateful.
In: All channels 

Summaries

Relevant Latest Popular

Audio

Sources

Qualities

Languages

Hug Your Haters
Book
How to Embrace Complaints and Keep Your Customers

Jay Baer

Portfolio, 2016

8
Complaint Management Excellence
Book
Creating Customer Loyalty through Service Recovery

Sarah Cook

Kogan Page, 2012

7
The Satisfied Customer
Book
Winners and Losers in the Battle for Buyer Preference

Claes Fornell

Palgrave Macmillan, 2007

8
Complaint Management
Book
The Heart of CRM

Wolfgang Seidel and Bernd Stauss

Thomson South-Western, 2005

8
Dealing with the Customer from Hell
Book
A Survival Guide

Shaun Belding

Kogan Page, 2005

7

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