Complaint Management

Accept complaints and be grateful.
In: All channels 

Related Channels

Customer Relationship Management

Summaries

Relevant Latest Popular

Audio

Sources

Qualities

Languages

Hug Your Haters
Book
How to Embrace Complaints and Keep Your Customers

Jay Baer

Portfolio, 2016

8
Complaint Management Excellence
Book
Creating Customer Loyalty through Service Recovery

Sarah Cook

Kogan Page, 2012

7
The Satisfied Customer
Book
Winners and Losers in the Battle for Buyer Preference

Claes Fornell

Palgrave Macmillan, 2007

8
Complaint Management
Book
The Heart of CRM

Wolfgang Seidel and Bernd Stauss

Thomson South-Western, 2005

8
Dealing with the Customer from Hell
Book
A Survival Guide

Shaun Belding

Kogan Page, 2005

7

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