Customer Relations

Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.
In: All channels 

Related Channels

Customer Relationship Management Customer Service Customer Experience Customer Retention

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The Relationship Economy
Book
Building Stronger Customer Connections in the Digital Age

John R. DiJulius III

Greenleaf Book Group, 2019

7
Delivering Knock Your Socks Off Service
Book

Performance Research Associates

AMACOM, 2003

9
Why We Buy
Book
The Science of Shopping

Paco Underhill

Simon & Schuster, 1999

9
In Search of Excellence
Book
Lessons from America's Best-Run Companies

Thomas J. Peters and Robert H. Waterman

HarperBusiness, 1988

9
Rocket
Book
Eight Lessons to Secure Infinite Growth

Michael J. Silverstein et al.

McGraw-Hill, 2015

8
Jobs to Be Done
Book
A Roadmap for Customer-Centered Innovation

Stephen Wunker et al.

AMACOM, 2016

9
Data Driven
Book
Harnessing Data and AI to Reinvent Customer Engagement

Tom Chavez et al.

McGraw-Hill, 2018

9
Competing Against Luck
Book
The Story of Innovation and Customer Choice

Clayton M. Christensen et al.

HarperBusiness, 2016

9
Super Strategist
Book
The Art and Science of Modern Account Planning

Lesley Bielby and Douglas Atkin

Figure 1 Publishing, 2021

9
Bag the Elephant!
Book
How to Win & Keep BIG Customers

Steve Kaplan

Bard Press, 2005

8