Customer Relations

Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.
In: All channels 

Related Channels

Customer Service Customer Experience Customer Retention

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Data Driven
Book
Harnessing Data and AI to Reinvent Customer Engagement

Tom Chavez et al.

McGraw-Hill, 2018

9
Rocket
Book
Eight Lessons to Secure Infinite Growth

Michael J. Silverstein et al.

McGraw-Hill, 2015

8
Jobs to Be Done
Book
A Roadmap for Customer-Centered Innovation

Stephen Wunker et al.

AMACOM, 2016

9
Delivering Knock Your Socks Off Service
Book

Performance Research Associates

AMACOM, 2003

9
Why We Buy
Book
The Science of Shopping

Paco Underhill

Simon & Schuster, 1999

9
Competing Against Luck
Book
The Story of Innovation and Customer Choice

Clayton M. Christensen et al.

HarperBusiness, 2016

9
It’s About that Time  – When to Fire a Bad Client
Article

Felicia C. Sullivan

Medium, 2018

8
Disruptive Selling
Book
A New Strategic Approach to Sales, Marketing and Customer Service

Patrick Maes

Kogan Page, 2018

7
The Good Jobs Strategy
Book
How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits

Zeynep Ton

Amazon Publishing, 2014

8
In Search of Excellence
Book
Lessons from America's Best-Run Companies

Thomas J. Peters and Robert H. Waterman

HarperBusiness, 1988

9