Customer Relations

Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.
In: All channels 

Related Channels

Customer Relationship Management Customer Service Customer Experience Customer Retention

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Delivering Knock Your Socks Off Service
Book

Performance Research Associates

AMACOM, 2003

9
Why We Buy
Book
The Science of Shopping

Paco Underhill

Simon & Schuster, 1999

9
Rocket
Book
Eight Lessons to Secure Infinite Growth

Michael J. Silverstein et al.

McGraw-Hill, 2015

8
Data Driven
Book
Harnessing Data and AI to Reinvent Customer Engagement

Tom Chavez et al.

McGraw-Hill, 2018

9
Jobs to Be Done
Book
A Roadmap for Customer-Centered Innovation

Stephen Wunker et al.

AMACOM, 2016

9
Competing Against Luck
Book
The Story of Innovation and Customer Choice

Clayton M. Christensen et al.

HarperBusiness, 2016

9
In Search of Excellence
Book
Lessons from America's Best-Run Companies

Thomas J. Peters et al.

HarperBusiness, 1988

9
The Good Jobs Strategy
Book
How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits

Zeynep Ton

Amazon Publishing, 2014

8
Shut Up and Listen!
Book
Hard Business Truths that Will Help You Succeed

Tilman Fertitta

HarperCollins Leadership, 2019

6
Disruptive Selling
Book
A New Strategic Approach to Sales, Marketing and Customer Service

Patrick Maes

Kogan Page, 2018

7