In: Marketing

Customer Relations

Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.

Related Channels

Customer Relationship Management
Customer Retention
Customer Experience
Customer Service

Summaries

8 Book

The Domino’s Story
How the Innovative Pizza Giant Used Technology to Deliver a Customer Experience Revolution (The Business Storybook Series)
Marcia Layton Turner
HarperCollins Leadership, 2020
8 Book

Customer Insight Strategies
How to Understand Your Audience and Create Remarkable Marketing
Christine Bailey
Kogan Page, 2020
7 Book

The Customer Centricity Playbook
Implement a Winning Strategy Driven by Customer Lifetime Value
Peter Fader and Sarah E. Toms
Wharton School Press, 2018
9 Book

Delivering Knock Your Socks Off Service
Performance Research Associates
AMACOM, 2003
9 Book

Why We Buy
The Science of Shopping
Paco Underhill
Simon & Schuster, 1999
7 Book

Never Lose a Customer Again
Turn Any Sale into Lifelong Loyalty in 100 Days
Joey Coleman
Portfolio, 2018
9 Book

In Search of Excellence
Lessons from America's Best-Run Companies
Thomas J. Peters and Robert H. Waterman
HarperBusiness, 1988
8 Book

Bag the Elephant!
How to Win & Keep BIG Customers
Steve Kaplan
Bard Press, 2005
8 Book

Managing the Professional Service Firm
David H. Maister
Free Press, 1993
8 Book

Leading the Customer Experience
How to Chart a Course and Deliver Outstanding Results
Brad Cleveland and Scott McKain
Kogan Page, 2021