Customer Retention

Summaries

Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving

Noah Fleming

AMACOM, 2015

8
Customer-Centric Strategy for Enduring Growth

Marion Debruyne

Kogan Page, 2014

8

Gary Vaynerchuk

HarperBusiness, 2011

9
Outbehave Your Competition to Create Customers for Life

Gregg Lederman

Evolve Publishing, 2013

7
How to Create an Effective Customer Focus

Sarah Cook

Kogan Page, 2008

7
Managing the Employee-Customer Encounter

John H. Fleming and Jim Asplund

Gallup Press, 2007

7
Getting Past Lip Service to Passionate Action

Jeanne Bliss

Jossey-Bass, 2006

7

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