How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave
Robbie Kellman Baxter
McGraw-Hill, 2020
Mark Abraham et al.
Boston Consulting Group, 2020
David Avrin
Career Press, 2019
Book
Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
Noah Fleming
AMACOM, 2015
Gary Vaynerchuk
HarperBusiness, 2011
Book
Customer-Centric Strategy for Enduring Growth
Marion Debruyne
Kogan Page, 2014
Book
Outbehave Your Competition to Create Customers for Life
Gregg Lederman
Evolve Publishing, 2013
Book
Managing the Employee-Customer Encounter
John H. Fleming and Jim Asplund
Gallup Press, 2007
Getting Past Lip Service to Passionate Action
Jeanne Bliss
Jossey-Bass, 2006
