Customer Retention
Book
Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
Noah Fleming
AMACOM, 2015
Book
Customer-Centric Strategy for Enduring Growth
Marion Debruyne
Kogan Page, 2014
Gary Vaynerchuk
HarperBusiness, 2011
Book
Outbehave Your Competition to Create Customers for Life
Gregg Lederman
Evolve Publishing, 2013
Book
Managing the Employee-Customer Encounter
John H. Fleming and Jim Asplund
Gallup Press, 2007
Getting Past Lip Service to Passionate Action
Jeanne Bliss
Jossey-Bass, 2006
