In: Marketing

Customer Service

The customer is your boss – or at least he or she pays your salary. Better to listen to clients, then, identify and anticipate their needs, and always give a little bit more than expected. They'll pay back your attention.

Related Channels

Summaries

9 Article
James Sattler et al.
Boston Consulting Group, 2022
7 Book

Digital Customer Service

Transforming Customer Experience for an On-Screen World
Rick DeLisi and Dan Michaeli
Wiley, 2021
6 Book

Shut Up and Listen!

Hard Business Truths that Will Help You Succeed
Tilman Fertitta
HarperCollins Leadership, 2019
8 Book

Would You Do That to Your Mother?

The “Make Mom Proud” Standard for How to Treat Your Customers
Jeanne Bliss
Portfolio, 2018
8 Book

The Service Culture Handbook

A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Jeff Toister
Jeff Toister, 2017
9 Video
Danny Meyer
The Welcome Conference, 2019
8 Book

Customer Success

How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Nick Mehta et al.
Wiley, 2016
7 Book

The Airbnb Way

5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
Joseph A. Michelli
McGraw-Hill, 2019
7 Book
T. Scott Gross
Kaplan Publishing, 2004
7 Article

The Magic That Makes Customer Experiences Stick

The most memorable experiences are suffused with emotion – not extra features or value for money.
Stefan Thomke
MIT Sloan Management Review, 2019