In: Marketing

Customer Service

The customer is your boss – or at least he or she pays your salary. Better to listen to clients, then, identify and anticipate their needs, and always give a little bit more than expected. They'll pay back your attention.

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Can Your Customer Service Do This?

Create an Anticipatory Customer Experience that Builds Loyalty Forever
Micah Solomon
McGraw-Hill, 2023
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Simon Bamberger et al.
Boston Consulting Group, 2023
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Maria Piacentini et al.
Routledge, 2019
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The Power of WOW

How to Electrify Your Work and Your Life by Putting Service First
Mark Dagostino and Tony Hsieh
BenBella, 2019
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James Sattler et al.
Boston Consulting Group, 2022
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Digital Customer Service

Transforming Customer Experience for an On-Screen World
Rick DeLisi and Dan Michaeli
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Shut Up and Listen!

Hard Business Truths that Will Help You Succeed
Tilman Fertitta
HarperCollins Leadership, 2019
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T. Scott Gross
Kaplan Publishing, 2004
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Would You Do That to Your Mother?

The “Make Mom Proud” Standard for How to Treat Your Customers
Jeanne Bliss
Portfolio, 2018
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The Service Culture Handbook

A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Jeff Toister
Jeff Toister, 2017
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Customer Success

How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Nick Mehta et al.
Wiley, 2016
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Danny Meyer
The Welcome Conference, 2019