Customer Service

The customer is your boss – or at least he or she pays your salary. Better to listen to clients, then, identify and anticipate their needs, and always give a little bit more than expected. They'll pay back your attention.


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Summaries

The most memorable experiences are suffused with emotion – not extra features or value for money.

Stefan Thomke

MIT Sloan Management Review, 2019

7
Real-World Tips & Techniques for the Service Front Lines

Adam Toporek

AMACOM, 2015

8
Hard Business Truths that Will Help You Succeed

Tilman Fertitta

HarperCollins Leadership, 2019

6
A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Jeff Toister

Jeff Toister, 2017

8
5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

Joseph A. Michelli

McGraw-Hill, 2019

7
Service Design, Strategy, and the Art of Customer Delight

Thomas A. Stewart et al.

HarperBusiness, 2016

9
How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Nick Mehta et al.

Wiley, 2016

8
A Practical Guide to Optimizing the Customer Experience

Ben Reason et al.

Wiley, 2015

8

Danny Meyer

The Welcome Conference, 2019

9
The Secrets of Building a Five-Star Customer Service Organization

Leonardo Inghilleri et al.

AMACOM, 2010

9