Customer Service

The customer is your boss – or at least he or she pays your salary. Better to listen to clients, then, identify and anticipate their needs, and always give a little bit more than expected. They'll pay back your attention.

Summaries

Real-World Tips & Techniques for the Service Front Lines

Adam Toporek

AMACOM, 2015

8
A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Jeff Toister

Jeff Toister, 2017

8
The most memorable experiences are suffused with emotion – not extra features or value for money.

Stefan Thomke

MIT Sloan Management Review, 2019

7
Service Design, Strategy, and the Art of Customer Delight

Thomas A. Stewart and Patricia O’Connell

HarperBusiness, 2016

9
The Art of Amazing Your Customers

Ron Zemke and Chip R. Bell

Kaplan Publishing, 2003

6
A Practical Guide to Optimizing the Customer Experience

Ben Reason et al.

Wiley, 2015

8
How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Nick Mehta et al.

Wiley, 2016

8
The Inside Story of America's #1 Customer Service Company.

Robert Spector and Breanne O. Reeves

Wiley, 2017

7

Gary Vaynerchuk

HarperBusiness, 2011

9
How to Embrace Complaints and Keep Your Customers

Jay Baer

Portfolio, 2016

8