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Performance Research Associates
Jeff Toister
How to Win Customers by Keeping Your Promises
Jeanne Bliss
The “Make Mom Proud” Standard for How to Treat Your Customers
Bill Price and David Jaffe
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Leonardo Inghilleri and Micah Solomon
The Secrets of Building a Five-Star Customer Service Organization
Thomas A. Stewart and Patricia O’Connell
Service Design, Strategy, and the Art of Customer Delight
Val Gee and Jeff Gee
Seven Keys to Delivering Great Customer Service
Jeffrey Gitomer
How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Ari Weinzweig
Treating Your Customers Like Royalty
Adam Toporek
Real-World Tips & Techniques for the Service Front Lines
Chip R. Bell
Creating Awesome Experiences Through Innovative Service
Danny Meyer
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