Customer Service

You can make customers feel so special that loyalty will always bring them back.

Hug Your Haters
Book
 

Jay Baer

Portfolio, 2016

(8)

Incensed customers who blast you online are “haters” but you must learn to love them.
Be Your Customer’s Hero
Book

Adam Toporek

AMACOM, 2015

(8)

To deliver heroic service, make your customers your top priority.
When Digital Becomes Human
Book
 

Steven Van Belleghem

Kogan Page, 2015

(7)

As the consumer experience becomes increasingly digital, human contact will be your company’s most valuable offering.
Clients First
Book
 

Joseph Callaway and JoAnn Callaway

Wiley, 2012

(6)

Put your clients first and profits will follow.