Customer Service

You can make customers feel so special that loyalty will always bring them back.

Hug Your Haters

Jay Baer

Portfolio, 2016


Incensed customers who blast you online are “haters” but you must learn to love them.
Be Your Customer’s Hero

Adam Toporek

AMACOM, 2015


To deliver heroic service, make your customers your top priority.
When Digital Becomes Human

Steven Van Belleghem

Kogan Page, 2015


As the consumer experience becomes increasingly digital, human contact will be your company’s most valuable offering.
Clients First

Joseph Callaway and JoAnn Callaway

Wiley, 2012


Put your clients first and profits will follow.