Thomson South-Western Summaries and Reviews
See all summaries and reviews from Thomson South-Western at a glance.
Competitive Intelligence
A Framework for Web-Based Analysis and Decision Making
Thomson South-Western, 2003
Creating Do-It-Yourself Customers
How Great Customer Experiences Build Great Companies
Thomson South-Western, 2005
Escaping the Black Hole
Minimizing the Damage from the Marketing-Sales Disconnect
Thomson South-Western, 2005