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Джо Хипи, Оливер Кинг 以及 Джеймс Сэмпери
客户驱动转型
设计导向如何助力企业提供优质服务
Kogan Page, 2018
What's inside?
运用设计思考原则,构建系统化服务,创造更好的客户体验。
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相关技能
Be Emotionally Intelligent
Drive Team Performance
Enhance Customer Experience
Executive Leadership
Human Resources
Innovation
Lead Strategically
Leadership
Manage Change
Manage People and Talent
Management
Marketing
Soft Skills
Understand Innovation
Understand Organizations
Understand Organizational Change
Deliver Exceptional Service
Take Other Perspectives
Build a Shared Vision
Promote Customer Centricity
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