Summary of The Art of Connecting
How to Overcome Differences, Build Rapport, and Communicate Effectively with Anyone
Copyright © 2006 AMACOM, a division of American Management Association
Learn to connect in a meaningful way with anyone. No matter how different you seem, you have something in common.
After studying people who have a great ability to connect with others, authors Claire Raines and Lara Ewing analyzed what you need to do to become a "people person." They present easy-to-follow guidelines. The most crucial tip is that you can find a point of similarity with anyone, no matter how different he or she seems from you, if you believe you can make a connection. First, learn to listen carefully and, then, once you uncover that similarity, you can build on it to communicate. Raines and Ewing fill their book with anecdotes from actual experience, and lots of ideas for fostering communication and overcoming differences. getAbstract recommends this manual to managers of diverse groups and others who want to learn to resolve conflicts.
In this summary, you will learn
- How to improve your communication skills;
- How to communicate with people from different backgrounds; and
- What character traits great communicators share - and you want to develop.
About the Authors
Claire Raines has written five books on bridging generational divides among workers, including Generations at Work. Lara Ewing wrote the audio book NLP Applications in Business. Both authors are consultants and workshop leaders.
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Contained in Knowledge Pack:
Knowledge PackSmall TalkWhy your business relationships may hinge on the large role of small talk.
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