Summary of A Matter of Trust

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Rating

8 Overall

6 Importance

10 Innovation

8 Style


Recommendation

When news articles report on self-driving cars, the public responds with unease and safety concerns. In an effort to address these concerns, researchers have conducted studies to figure out how to create more public trust. Author Matthew Hutson reports on new work that demonstrates how to facilitate consumer confidence in the future of self-driving vehicles. The relationship between car and passenger appears to play a crucial role in customer confidence. getAbstract recommends this article to those interested in technological trends and the future of transportation.

In this summary, you will learn

  • What the public currently thinks about autonomous vehicles,
  • How companies can build customer trust in driverless vehicles and
  • What the future of autonomous vehicles looks like.
 

About the Author

Matthew Hutson is a freelance writer for publications such as Wired, The New York Times Magazine and The Atlantic.

 

Summary

Currently, the public is uncertain about and even scared by autonomous vehicles.

Scientists have found that passengers’ lack of control over autonomous vehicles is a common worry. This is a concern that reaches beyond those who might actually use an autonomous vehicle. People also express concern about sharing the road with driverless vehicles. This information is a clear signal to companies in the field that they must educate consumers and address their concerns. Researchers have conducted studies to determine what aspects of an individual’s experience with a self-driving car can improve their trust. Companies can learn from the results.


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