Summary of Driving Change

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Driving Change book summary


8 Overall

7 Applicability

7 Innovation

8 Style


The history of UPS is a century-long story about a visionary founder, Jim Casey, who took a simple idea and made it grow, forging a global delivery, logistics and transportation network. He built an exceptional company that recognizes the critical role of its employees and the need for constant renewal. Mike Brewster and Frederick Dalzell were given complete archival access ("warts and all," they say, although the book is very positive) to create this corporate biography for the company's 100th anniversary. They cover UPS's history and development, detailing Casey's visions and methods, and showing how UPS has become a leader in global shipping and logistics. Their enjoyable, informative book is as much an industrial engineering story as it is the biography of a company that has continually reinvented itself. getAbstract recommends it to businesspeople who want to see how diligent leaders built a global company.

In this summary, you will learn

  • The history of UPS and what made it distinct;
  • How UPS continually transformed itself to move into new businesses; and
  • How UPS expanded into Europe and China.

About the Authors

Mike Brewster is a business writer and the author of Unaccountable and King of Capital. He and historian Frederick Dalzell are part of a consulting firm specializing in historical research and archival services for organizations. Dalzell’s other books include Changing Fortunes and Rising Tide.



Nevada Gold
Jim Casey, the founder of the global United Parcel Service (UPS), never let difficult circumstances deter him. In 1905, at 17, he left his family in Seattle to strike it rich in the aptly named town of Goldfield, Nevada, one of the West's legendary gold-mining towns. Casey ...

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    Dave Bartek 6 years ago
    I didn't get a great sense of problems overcome and change. It did look like they tried to take care of employees. I think it may be the format of an abstract and summary, but not sure. It did make one want to read the book itself.

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Contained in Knowledge Pack:

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    Courier Services
    UPS, FedEx and smaller services that move packages between neighborhoods and around the world compete in a booming industry. If you absolutely, positively have to read about it by morning...start here.

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