Summary of Tribal Knowledge

Lessons Learned from Working Inside Starbucks

Kaplan Publishing, more...

Buy the book

Tribal Knowledge book summary
Lessons in Latte: Starbucks brews up 47 hot marketing lessons.

Rating

7 Overall

7 Applicability

5 Innovation

7 Style

Recommendation

John Moore compiles the lessons he learned in his marketing career, including eight years with Starbucks, into this little book. Each of its 47 very brief, breezy chapters provides a single, useful concept. Maybe all that caffeine triggered Moore's laser-like focus and brevity. The central idea is that your marketing works best when it is people-based and authentic. Your employees will pitch in with promotional efforts, too, if they see you and the company as genuine. If you show them that the company meets its commitments in everything it does, that will give them confidence that the company will fulfill its promises to them. Your customers will absorb that assurance and solidity from your employees, and everyone will benefit. This isn’t rocket science; some of the points seem a bit puffed up to make a book of more than 200 small pages. However, getAbstract finds the book’s core lessons worthwhile – like a latte, this small cupful is short and light, with a shot of energy.

In this summary, you will learn

  • How Starbucks gets more business from person-to-person marketing than from advertising
  • Why your reputation is a great proxy for your brand, and how to teach your employees to protect and promote it
  • Why community involvement has practical business benefits
  • Why all your employees should see themselves as reporting to the customer
 

Summary

What Do Your Company’s Tribes Know?
Your business knows a lot more than is written in its policy manuals, product guides or marketing plans. This “tribal knowledge” resides in the advice and know-how that employees communicate to each other about your company and brand. Much of it is never...
Get the key points from this book in less than 10 minutes. Learn more about our products or log in

About the Author

John Moore operates a marketing firm and speaks frequently at companies, conferences and colleges. He was actively involved in marketing at Starbucks and at a major natural foods grocery chain.


Comment on this summary

More on this topic

Contained in Knowledge Pack:

  • Knowledge Pack
    Starbucks Business
    Pull up an armchair for a strong, hot cup of business savvy: how the desire for decent coffee and a place to hang out created an international marketing role model.

Customers who read this summary also read

More by category