Summary of Embracing Change in the IT and Telecoms Sector

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The IT and Telecoms (ITT) sector has led the use of new learning technology by employing social media, communities of practice and virtual learning. Studies show that these learning pioneers benefited in terms of revenue and adaptability. In this report, Towards Maturity CEO Laura Overton and its head of research Genny Dixon provide well-documented insights about the business benefits of a modern learning strategy and outline concrete steps that ITT professionals can take to maximize the efficiency, flexibility and profitability of a company. Although many of the observations apply to other business sectors as well, getAbstract recommends this report especially to learning and development leaders in the ITT industry.

In this summary, you will learn

  • How learning and development (L&D) in the IT and Telecoms (ITT) sector directly benefits profitability, 
  • How technology and a business focus can improve L&D in ITT companies, and
  • How L&D leaders can better support business needs.

About the Authors

Laura Overton is founder and CEO of Towards Maturity, a nonprofit which helps organizations improve their learning and development performance. Genny Dixon is Towards Maturity’s head of research.



The environment in the IT and Telecoms (ITT) sector changes particularly fast. Employees need to adapt to new circumstances quickly, which means learning and development (L&D) professionals have to offer “flexible training solutions.” Recruiting, training and keeping people with the relevant skills are strategically important. The industry records a high number of mergers and acquisitions, and most companies have multinational workforces. L&D professionals need to “support the alignment of workplace culture and business operating models.”


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Risk in the C-Suite
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Preparing for the Future of Learning
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