With the rapid adoption of online shopping and massive increases in digital engagement, it’s never been a secret that big changes are coming to retail. What has been surprising, however, was how fast the changes came. The COVID-19 pandemic acted as an accelerator, leading to exponential progress in the retail revolution over a very short period of time. Business Insider partnered with Salesforce to explore these changes with technologists, experts and investors in this informative video.
Through advertising campaigns, store spaces and employee behavior, retailers clearly signal whether people of color are welcome customers.
What kind of people appear in your company’s promotional materials? To answer this question is to reveal your company’s biases toward who is welcome, who you value and who your company considers an ideal customer. When a company creates promotional material where all the models are thin, white and blonde, both consumers and store employees get a loud, clear message of who is “on brand” and who is welcome in the store.
Research shows that people of color, and Black women, in particular, are treated poorly by the police, but did you know that even more Black consumers report poor treatment in retail settings? Research shows that consumers are very perceptive to these types of communication, and...
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