Summary of Lean for Banks
Improving Quality, Productivity, and Morale in Financial Offices
Lean improves banks’ processes and customer service by creating value.
Manufacturing companies embrace “lean,” a system for expanding productivity and quality that has its own concepts, vocabulary and tools. This concise but comprehensive introductory textbook by experts Bohdan W. Oppenheim and Marek Felbur covers lean for banking. In a reader-friendly manner, the authors explain how banks can use lean to eliminate core dysfunctions and deliver enhanced customer service. Their index, glossaries and references create a self-contained learning resource. getAbstract recommends this clear, instructive overview to banking professionals in management, human resources, customer service and operations.
In this summary, you will learn
- What the definitions, concepts and principles of lean are
- How banks can use lean tools and systems to increase customer value and improve productivity
- How “lean enablers” augment lean banking systems
About the Authors
Bohdan W. Oppenheim co-leads the INCOSE Lean Systems Engineering Working Group. He consults for the aerospace industry. Marek Felbur is a corporate director at the BRE Bank S.A. and has three decades of banking management experience.
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University of Chicago Press, 2015