Amazon warehouse managers face corporate pressure to meet unrealistic metrics that the company increases when managers achieve them and that explode during the holidays. Business Insider reporters Eugene Kim and Katherine Long interviewed nine current and former Amazon managers about claims in an internal December 2020 manager’s memo. From daily performance meetings that often end in confrontation and tears to required additional work shifts, the memo said, managers have no time to train new hires and often earn less than those they manage. For many of these managers, the pressure and pace simply aren’t worth it.
About the Authors
Eugene Kim is the Chief Tech Correspondent for Business Insider. Katherine Long is a senior tech reporter for the publication.