For many companies, the outsourcing of information technology offshore has proven to be a mixed bag. It normally (though not always) saves money, but it also can harm productivity and may jeopardize efficiency and service quality. Researchers Mary C. Lacity and Joseph W. Rottman examine IT offshore outsourcing and, quite responsibly, shun preconceived notions. Instead, they present what they’ve learned from comprehensive interviews with hundreds of outsourcing professionals on both the client and supplier sides. They’ve gathered the wide perspectives and drawn reliable conclusions in this thorough if academically written presentation. getAbstract recommends this impressive, scholarly book to CEOs, CFOs and CIOs, as well as to technology professionals and policy makers. It’s a challenging read, given its professional level, but if this is your field the extra effort is completely worthwhile.
In this summary, you will learn
- Why organizations outsource IT to offshore suppliers,
- How to do it right and
- What trends will affect the future of global IT offshore outsourcing.
About the Authors
Mary C. Lacity is a professor of information systems at the University of Missouri-St. Louis, where Joseph W. Rottman is an associate professor of information systems.