Summary of Outsourcing to India

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Outsourcing to India book summary


6 Overall

6 Applicability

7 Innovation

5 Style


This book has several notable strengths. Author Mark Kobayashi-Hillary, an outsourcing consultant, combines detailed information about India with in-depth knowledge of outsourcing markets, processes and methods. He provides an overview of India and a profile of India’s outsourcing industry, including the major players in a rapidly changing marketplace, important aspects of cultural awareness and thoughts on how to organize your outsourcing endeavor, including vendor selection and contract provisions. At times, the organizational structure of the book is somewhat disorienting, shifting focus from travel guide to outsourcing primer to nuts-and-bolts analysis of India’s outsourcing market and how best to capitalize on it. Occasionally the narrative flow is a bit mechanical, but who really cares? If your company is considering or already has a major investment in offshore outsourcing in India, this book is an outright must read. Despite its structural flaws, strongly recommends its authoritative blend of practical business, legal and cultural advice.

In this summary, you will learn

  • The proper processes to use when considering outsourcing to India;
  • An overview of India’s outsourcing marketplace;
  • Vendor selection procedures and techniques; and
  • Cultural tips for cross-cultural management teams.

About the Author

Mark Kobayashi-Hillary is an outsourcing consultant based in London. He has worked in banking and technology firms in Asia, Europe and the U.S., managing outsourcing relationships in Singapore, India and the U.K. His writing is regularly published in the European press, including The Financial Times, Computer Weekly and Computing.



India’s Business Environment
When a visitor hands two dollars to a begging toddler in New Delhi, it represents almost twice the mean daily income for Indians. The level of wages speaks profoundly both to India’s shocking poverty and to its desirability as an outsourcing partner. India ...

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