Summary of The Outsourcing Handbook

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Rating

8 Overall

9 Applicability

6 Innovation

7 Style


Recommendation

This concise handbook offers a well-organized, comprehensive overview of the basics of outsourcing. Authors Mark J. Power, Kevin C. Desouza and Carlo Bonifazi identify the most common pitfalls in outsourcing, and offer a thorough life cycle approach to initiating, managing and terminating outsourcing engagements. Their style is pedantic in spots, but they never promised an exciting read, just a dependably solid and useful one. getAbstract finds that their brief list of outsourcing best practices deserves to be clipped and posted prominently in the office of any manager responsible for outsourcing programs, and other ongoing projects as well.

In this summary, you will learn

  • What outsourcing is;
  • What the life cycle of an outsourcing relationship is; and
  • What the common traps, frequent mistakes and best practices in outsourcing are.
 

About the Authors

Mark J. Power is president and Carlo Bonifazi is vice president of an outsourcing education, process and consulting company in Chicago. Strategy consultant Kevin C. Desouza is on the faculty at the University of Washington. The authors have many years of senior executive experience in outsourcing.

 

Summary

The Basics
Outsourcing means moving work outside your company and trusting it to some other business. Whenever your firm chooses to buy something instead of making it, or to contract for a service instead of performing it, that is a decision to outsource. Today, a company’s decision to...

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