Professor Jerry Z. Muller says today’s society has a “metric fixation” – an obsession with measuring, ostensibly to fuel improvements and publicize the results of their tallies in the name of transparency and accountability. Muller exposes how metrics can mislead and distort, and he details how education, health care, law enforcement, the military, business, finance and nonprofit entities use metrics improperly. Muller makes a compelling case for why you shouldn’t substitute measurement for personal experience or sound judgment. getAbstract recommends his practical insights to executives, policy experts and organization leaders trying to escape the metrics trap.
In this summary, you will learn
- Why and how organizations embrace metrics,
- Why a “metric fixation” can be damaging and
- What you can do to make measurements more useful.
About the Author
Jerry Z. Muller is an author, journalist and professor of history at the Catholic University of America in Washington, DC. His books include The Mind and the Market: Capitalism in Modern European Thought and Adam Smith in His Time and Ours.
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By the same author
Jerry Z. Muller
Princeton UP, 2010
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