Can a storied organization as large as the Mayo Clinic be creative and embrace change? The answer matters: Your organization might not be responsible for treating the sick, but the Mayo Clinic Center for Innovation (CFI) can help it address the challenges of a changing world. Three of CFI’s founders and leaders walk you through how Mayo – with more than 2,000 doctors and 50,000 employees – keeps pace with innovation and change. CFI’s principles and models prove applicable to any organization, but readers with a health care background will perhaps benefit even more than others from the authors’ guidance. Still, getAbstract recommends this guide to learning and development officers, corporate strategists, and creative thinkers who want to make their organizations more functional, efficient and open to change.
In this summary, you will learn
- How the Mayo Clinic Center for Innovation (CFI) works to improve the customer experience and
- How you can apply its approach to your organization.
About the Authors
Nicolas LaRusso, MD, established and directs the Mayo Clinic Center for Innovation (CFI), where he oversees Barbara Spurrier, MHA, CFI’s administrative director. Gianrico Farrugia, MD, was CFI’s original associate medical director.