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Lean Simplificado para Escritórios e Serviços
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Neste manual abrangente, o reconhecido especialista em Lean Drew Locher desmistifica o modelo Lean para o mundo administrativo. Ele detalha como as empresas podem estabilizar e organizar por “fluxo de valor”, padronizar processos, criar “fluxo” (flow) e implementar sistemas “puxados” utilizando o “gerenciamento visual”. Aqueles que trabalham em ambientes de escritório e de serviço vão certamente se beneficiar das instruções passo a passo do autor.
Resumo
Sobre o autor
Diretor administrativo da Change Management Associates, Drew Locher auxilia as empresas na implementação do Lean. Ele é coautor de The Complete Lean Enterprise: Value-Stream Mapping for Administrative and Office Processes.
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