This excellent short guide to the promise and peril of e-mail reveals some surprising and little-noted facts. Far from creating a paperless office, for example, e-mail has multiplied the paper businesses consume. Along with making communication more convenient, immediate and spontaneous, e-mail has raised false expectations and increased the probability of hard feelings and misunderstandings. If those were the only problems this book spotlights, it would be worthwhile to take it seriously. But author Christina A. Cavanagh additionally offers some frightening examples about the invisible cost of e-mail, measured in terms of employee time and legal risk. The book has a tendency to repetitiveness and prolixity, and many of the recommendations for managing e-mail are familiar. However, getAbstract.com particularly recommends her strong examples, which may convince managers to implement the best practices they may already understand but often ignore.
In this summary, you will learn
- How to minimize the risks of e-mail;
- How to maximize its benefits; and
- How to use it most effectively.
About the Author
Christina A. Cavanagh is professor of management communications at the Richard Ivey School of Business at the University of Western Ontario. She is also a consultant on the use of e-mail.
Comment on this summary
3 years agoPromises a lot, but doesn't quite deliver. Some useful dot points.