Consultant Greg Williams’s second book builds on his first, Body Language Secrets to Win More Negotiations, by showing how to use body language in negotiations with bullies. He stresses developing and practicing a strategy for such negotiations, being aware when someone is angry, and countering bullies by confronting or disarming them. Williams’s examples of bullying center on professional issues in health care, current political leaders – notably, President Donald Trump – and first-person accounts of schoolyard, home and hospital bullying. Williams also shares car-buying negotiations. He tells bullied employees to turn to HR, with perhaps too much faith in HR’s options and likely reaction. Beginning managers, salespeople and HR staffers will benefit from his advice, though it could have dug more deeply into the subject. A careful read can help you recognize, understand and even feel compassion for the bully’s and the victim’s perspectives on workplace situations.
In this summary, you will learn
- What strategies will help you determine if your methods of negotiating with a bully are effective,
- What information a bully’s body language can reveal that will help you deflect anger, and
- How “misdirection” can be a productive negotiation tool.
About the Author
Greg Williams wrote Body Language Secrets to Win More Negotiations. He is a negotiator, speaker and consultant.