Summary of Raise the Bar
Published by Amazon Publishing, 2013. Copyright © 2013 by Jon Taffer with Karen Kelly. All rights reserved.
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Hospitality expert Jon Taffer, host of the popular Spike TV series Bar Rescue, shares the expertise he honed during his decades in the hospitality business and sharpened to a razor point on the docu-reality series he executive produces. The goal of every element of your bar or restaurant is to elicit “positive customer reactions.” Framing your business as a “reaction-making machine” should inform every management decision. getAbstract recommends Taffer’s manual to fans of his TV program and to anyone in the hospitality business seeking a solid guide. Entrepreneurs and business students will find worthy insights they can apply to any business.
In this summary, you will learn
- Why so many bars, nightclubs and restaurants fail,
- Why bar owners and managers must maximize the reactions of their employees and customers, and
- Which proven strategies can help your bar, eatery or club succeed.
About the Author
Host of the Spike TV show Bar Rescue, Jon Taffer chairs Taffer Dynamics Consulting, a hospitality advisory group.
Comment on this summary
2 years agoI appreciated how successful businesses are always customer-focused. And how influential the tone at the top is to how employees interact with each other and the customers.