Summary of Raise the Bar

Looking for the book?
We have the summary! Get the key insights in just 10 minutes.

Raise the Bar book summary
Start getting smarter:
or see our plans

Rating

8 Overall

8 Applicability

8 Innovation

8 Style


Recommendation

Hospitality expert Jon Taffer, host of the popular Spike TV series Bar Rescue, shares the expertise he honed during his decades in the hospitality business and sharpened to a razor point on the docu-reality series he executive produces. The goal of every element of your bar or restaurant is to elicit “positive customer reactions.” Framing your business as a “reaction-making machine” should inform every management decision. getAbstract recommends Taffer’s manual to fans of his TV program and to anyone in the hospitality business seeking a solid guide. Entrepreneurs and business students will find worthy insights they can apply to any business.

In this summary, you will learn

  • Why so many bars, nightclubs and restaurants fail,
  • Why bar owners and managers must maximize the reactions of their employees and customers, and
  • Which proven strategies can help your bar, eatery or club succeed.
 

About the Author

Host of the Spike TV show Bar Rescue, Jon Taffer chairs Taffer Dynamics Consulting, a hospitality advisory group.

 

Summary

“Reaction Management”
In the 1980s and ’90s, Pulsations, on the outskirts of Philadelphia, was one of the hottest dance clubs in the northeastern United States. Revelers stood in long lines to experience the high-tech club’s lights and music. It had 11 levels with bars plus a gift shop...

More on this topic

Customers who read this summary also read

Competing Against Luck
Competing Against Luck
9
Killing It
Killing It
8
The Activation Imperative
The Activation Imperative
8
The Zombie Business Cure
The Zombie Business Cure
7
Marketing 4.0
Marketing 4.0
8
10 Principles of Customer Strategy
10 Principles of Customer Strategy
7

Related Channels

Comment on this summary

  • Avatar
  • Avatar
    Angela Wagner 2 years ago
    I appreciated how successful businesses are always customer-focused. And how influential the tone at the top is to how employees interact with each other and the customers.