Summary of Raise the Bar
Published by Amazon Publishing, 2013. Copyright © 2013 by Jon Taffer with Karen Kelly. All rights reserved.
Looking for the book?
We have the summary! Get the key insights in just 10 minutes.
Hospitality expert Jon Taffer, host of the popular Spike TV series Bar Rescue, shares the expertise he honed during his decades in the hospitality business and sharpened to a razor point on the docu-reality series he executive produces. The goal of every element of your bar or restaurant is to elicit “positive customer reactions.” Framing your business as a “reaction-making machine” should inform every management decision. getAbstract recommends Taffer’s manual to fans of his TV program and to anyone in the hospitality business seeking a solid guide. Entrepreneurs and business students will find worthy insights they can apply to any business.
In this summary, you will learn
- Why so many bars, nightclubs and restaurants fail,
- Why bar owners and managers must maximize the reactions of their employees and customers, and
- Which proven strategies can help your bar, eatery or club succeed.
About the Author
Host of the Spike TV show Bar Rescue, Jon Taffer chairs Taffer Dynamics Consulting, a hospitality advisory group.
Comment on this summary
1 year agoI appreciated how successful businesses are always customer-focused. And how influential the tone at the top is to how employees interact with each other and the customers.
Customers who read this summary also read
Shaun Smith and Andy Milligan
Kogan Page, 2015
Ben Reason et al.
Clayton M. Christensen et al.