Summary of Rewarding Interactions
Are You Ready for Customer Intimacy?
Aimia Institute © 2014
To make your brand stand out, build meaningful customer relationships by analyzing cross-channel “interaction data.”
Aimia loyalty marketing experts Cindy Faust, Mark Sage and Paul Sage have compiled a handy introduction to cross-channel loyalty marketing. They provide examples of possible communication channels and highlight what to keep in mind when creating your loyalty marketing strategy. The compact chapters and graphic presentation make the authors’ research especially user-friendly and easy to understand. getAbstract recommends this primer to CEOs, entrepreneurs and marketers who want to build meaningful relationships with customers.
In this summary, you will learn
- How to create intimate customer relationships,
- What interaction opportunities loyalty marketers have with their customers, and
- What essential elements a good loyalty marketing concept should include.
About the Authors
Cindy Faust is the vice president of global product marketing at Aimia, where Mark Sage is the director of global loyalty product and Paul Sage is the product management director of loyalty management systems.
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Contained in Knowledge Pack:
Knowledge PackCustomer Relationship ManagementHow do you build your business around your customers? First, manage the relationship.
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