Summary of Rocket

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Rating

8 Overall

8 Applicability

7 Innovation

8 Style

Recommendation

Loyal customers – whether you call them “apostles, ambassadors, zealots” or “evangelists” – are enthusiasts who champion your brand and they have a significant multiplier effect. Brand evangelists’ friends’ and relatives’ purchases can be four to eight times as much as your supporters buy themselves. Boston Consulting Group consultants Michael J. Silverstein, Dylan Bolden, Rune Jacobsen and Rohan Sajdeh explain how following branding eight rules can help you get, cultivate and keep these valuable loyalists as your clients. getAbstract recommends their guidance to entrepreneurs, small business owners, and sales and marketing professionals who want to “rocket toward stellar growth.”

In this summary, you will learn

  • Why you want to build an “apostle brand,”
  • How to cultivate “apostle customers” and
  • How to “rocket toward stellar growth” by following eight branding rules.
 

About the Authors

Michael J. Silverstein, Dylan Bolden, Rune Jacobsen and Rohan Sajdeh are long-time senior executives at the Boston Consulting Group. 

 

Summary

“Apostle Consumers”

Your company can create and build a brand that consumers will love and buy loyally for many years. Focus on your critical consumer core – your most loyal customers. Turn these clients into enthusiastic advocates or apostles for your brand. They will tout your brand to their friends, family members, co-workers, and others. Apostle customers are the 2% of your customers who fuel 20% of sales and 80% of your total volume. Apple, Starbucks and McDonald’s developed “apostle brands” – such as the “iPhone,” the “grande latte” and the “Happy Meal” – and apostle customers followed.

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