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The insurance industry is going digital. Most companies are already setting up online portals, analyzing customer data and offering individualized digital services. Still, they’re failing to reach their full digital potential. The end goal is a responsive company that can meet customer needs 24/7 and offer a steady stream of new, individualized services. But how can companies get from their current state to this mystical, agile future? The Boston Consulting Group outlines the challenges and opportunities of scaling digital transformation in the insurance industry.
About the Authors
Erwin Dirnberger specializes in digital insurance at the Vienna office of the Boston Consulting Group. Michael Urban is a managing director and partner in BCG’s New York office, and Bodo von Hülsen holds the same position in the Munich office.