Summary of Talk Lean

International trainer Alan H. Palmer bases his “talking lean” concept on the work of his mentor, Philippe de Lapoyade, founder of the Interactifs Discipline. This strategy helps people be more effective by speaking in a direct, concise and polite way. Palmer, a former international advertising professional, expands on this approach. He explains how to gain respect by asking for what you want or need. His suggestions cover common business and personal situations, including dealing with tardy employees or overbearing managers, gaining new clients, and running meetings. He cautions readers not to use his examples as “scripts,” but to speak in language that’s natural. getAbstract recommends this practical manual to managers, trainers, meeting organizers and anyone who would like to speak more directly.